Dynamic real-time scheduling with permanent connection to your employees.

FLS MOBILE FLOW EDITION

Our vision at FLS is to revolutionize field service management with a mobile solution that harnesses the power of digitization, making on-site support quicker and easier without adding extra workload.

The FLS MOBILE App (FLOW EDITION) enhances efficiency across the entire field service process through transparent, paperless call handling. This allows your field service team to concentrate on what truly matters – ensuring customer satisfaction.

From sending text message notifications about the engineer's arrival or delivery at the customer's site to providing live on-route tracking, we minimize waiting times for your clients.

Our dynamic route scheduling feature, FLS Real-Time-Scheduling, offers maximum flexibility, seamlessly integrating same-day and ad-hoc requests into your engineers' routes.

Take your field service operations to the next level with the FLS MOBILE FLOW EDITION, which transfers fully digital workflow processes to your mobile app.

Are you currently using the BPMN standard for your process modeling, or are you planning to do so?

Now, you can effortlessly transfer your processes to the FLS MOBILE app. It integrates your field service operations intuitively and user-friendly, providing the specific queries and process steps needed for each unique service scenario.

FEATURES AT A GLANCE

• BPMN Workflow Tool Set:

  Workflow processes adhering to the BPMN standard can be easily mapped and flexibly configured. This tool set facilitates the digitization of processes efficiently and swiftly.

• User and Role Reference:

  The app features clear, simple, and self-explanatory navigation, tailored to the skill sets of your engineers and drivers, reducing the potential for errors during task execution.

• Data Transmission:

  All essential deployment data, including customer master data, object data, and material data, are transmitted to the engineer's device, supporting offline, online, and hybrid scenarios.

• GIS Mapping:

  Utilize geographic information systems like Google Maps or custom GEO systems for enhanced location-based services.

• Partner Integration:

  Easily integrate partners and service providers through link sharing.

• Staff Radar:

  When an engineer needs assistance, they can locate nearby colleagues for support.

• Push Notifications:

  Immediate alerts to engineers, especially useful in emergencies.

• Automated Customer Notifications:

  Customers receive estimated time of arrival (ETA) updates, such as 30 minutes before the appointment, via text message or email, with the option for live on-route tracking.

• Call and Feedback Data Recording:

  On-premise recording of call and feedback data, available both online and offline.

• Independent Appointment Scheduling:

  Engineers can set binding appointments that are automatically considered in FLS Real-Time-Scheduling.

• Checklists and Reports:

  Record checklists, reports, and updates to master data directly in the field.

• Comprehensive Information Provision:

  All necessary details about the scope and content of work, deadlines, and customer and machine or system data are readily available.

• Real-Time File Exchange:

  Exchange photos and documents in real-time; files in formats like photos, Word, Excel, and PDF can be attached to calls and directly transferred to your ERP/CRM system.

• Customizable Reports:

  Design customer and call reports to meet your specific needs.

• Audit-Proof Signatures:

  Record signatures after the engineer's deployment for both customer and engineer, ensuring audit compliance.

• Mobile Time Recording:

  Track activities and absences directly from the mobile app.

• Mobile Materials Management:

  Manage materials, including van stocktaking, with the ability to book and reorder used materials, and track material exchanges between colleagues transparently through FLS MOBILE. This includes:

  • Display and management of material groups, material locations, storage facilities, and inventory at storage locations.
  • Handling of serialized materials.
  • Booking of material movements.
  • Purchase or restock requests.

For any questions or further information, please contact us at +49 431 239 710 or via email at [email protected].

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

Minor bug fixes and improvements have been implemented. Install or update to the newest version to experience these enhancements!